Annual Survey

Providing peace of mind for family and residents

At Honey Lane, it always makes us proud to hear that our care has given a family back their peace of mind, providing reassurance that their loved one is happy and safe. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their family members in our anonymous annual survey. We deeply value their feedback and it is used to continually improve our service.

This is the heart-warming response to our 2023/2024 survey.

Compassionate, personalised care

Our skilled team receives on-going training and support so they can provide the high-quality dementia care that residents deserve. We’re delighted that ten out of ten families feel the team provides the care residents need, while 100% of relatives said that they felt they could speak to senior management if they wished. One family member told us: “Honey lane is like an extension of my family.”

Kindness, dignity and respect

100% of residents said that they are treated with kindness, dignity and respect. It is important to us that we extend the same support to families, so we were pleased that nine out of ten relatives said they are made to feel welcome when they visit, while ten out of ten residents said they are happy living here. One family member told us: “My Mum has severe dementia, the home looks after her amazingly well and with much love and compassion, it is reassuring knowing Mum has another ‘family’ looking after her now.”

A happy home

Our home encourages friendships and connections through a variety of meaningful activities. 100% of residents said they are supported to take part in activities and hobbies. One resident told us: “Everybody is nice and there is always someone to talk to.”

Make a care

A member of our team is always happy to answer any questions you may have or welcome you for a visit.

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We’re always looking for amazing people to join our exceptional team who care for our residents with love and kindness.

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