Providing peace of mind for family and residents
At Honey Lane, it always makes us proud to hear that our care has given a family back their peace of mind, providing reassurance that their loved one is happy and safe. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their family members in our anonymous annual survey. We deeply value their feedback and it is used to continually improve our service.
This is the heart-warming response to our 2024/2025 survey.
Compassionate, personalised care
Our skilled team receives on-going training and support so they can provide the high-quality dementia care that residents deserve. We’re delighted that ten out of ten families feel the team provides the care residents need, while 100% of relatives said that they felt they could speak to senior management if they wished. One family member told us: The home takes wonderful care of my mum…I feel happy that she is made as content as can be – it is her new home and she seems happy – thank you!
Kindness, dignity and respect
100% of residents said that they are treated with kindness, dignity and respect. It is important to us that we extend the same support to families, so we were pleased that nine out of ten relatives said they are made to feel welcome when they visit, while ten out of ten residents said they are happy living here. One family member told us: “There is compassion, respect and joy evident in interactions between residents and staff. Family are able to visit freely and made to feel part of the Honey Lane family. Her ‘family’ looking after her now.”
A happy home
Our home encourages friendships and connections through a variety of meaningful activities. 100% of residents said they are supported to take part in activities and hobbies. One resident told us: I enjoy all the parties,entertainment and going out on the bus.”