Providing peace of mind for family and residents
At Honey Lane, it always makes us proud to hear that our care has given a family back their peace of mind, providing reassurance that their loved one is happy and safe. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their family members in our anonymous annual survey. We deeply value their feedback and it is used to continually improve our service.
This is the heart-warming response to our 2023 survey.
Compassionate, personalised care
Our skilled team receives on-going training and support so they can provide the high-quality dementia care that residents deserve. We’re delighted that nine out of ten families feel the team provides the care residents need, while 100% of relatives said that they felt they could speak to senior management if they wished. One family member told us: “We are so happy we found Honey Lane. You care for our family member beautifully and we can’t thank you enough.”
Kindness, dignity and respect
100% of residents said that they are treated with kindness, dignity and respect. It is important to us that we extend the same support to families, so we were pleased that 100% of relatives said they are made to feel welcome when they visit, while nine out of ten residents said they are happy living here. One resident told us: “I receive excellent care; the carers know my needs.”
A happy home
Our home encourages friendships and connections through a variety of meaningful activities. 100% of residents said they are supported to take part in activities and hobbies. One resident told us: “I receive good care. The carers are all friendly; I enjoy the weekly minibus outings and sing-a-longs.”